Electric motor repair shop software

ServiceCenterSoft is job-tracking software for motor repair and rewind shops — small ones. AC induction motors from machines and fans, submersible and circulator pumps, alternators, generators and starters. Every job gets one record: nameplate data, the inspection findings, an estimate the customer approved, the winding data, the bearings that went in, and the motor’s full history. It runs in the browser, on the workshop PC and on your phone.

Who it is for

A typical rewind shop is two or three people, a winding machine, a bake oven and a rack of motors waiting their turn. The customers are mixed: a homeowner whose well pump stopped, a plumber dropping off a seized circulator, a garage with a box of starters and alternators, and industrial customers — a boiler house, a sawmill, a farm — who send motors in batches and pay on invoice terms.

What usually goes wrong:

• a motor you rewound last year comes back, and nobody remembers the wire size or turn count;
• the winding data was written on a scrap of card next to the machine, and the card is gone;
• the rewind is done and the customer says they never agreed to that price — “a new one costs less”;
• you run out of magnet wire with four motors in the queue;
• a plant engineer calls for the third time asking where their motor is.

Booking in: nameplate and accessories

Each job has device type, make, model and serial number. Put the nameplate in the model field — “5 HP, 1750 RPM, 184T frame, 230/460 V” — and the manufacturer’s serial or the customer’s asset tag in the serial field if the plate is unreadable. Both are searchable, so next time the motor turns up in seconds.

The “condition” and “accessories” fields are filled in with the customer present: pulley and key, terminal box cover, fan, start capacitor on a single-phase motor, cable length on a submersible pump. They print on the job sheet the customer signs, which settles “where’s my pulley?” at collection.

Five identical motors from one site? Fill in the first job completely, copy it for the rest and type in each motor’s own number.

Inspection and estimate — before the old winding comes out

A rewind is serious labour plus a fair amount of copper, so you want the customer’s yes before you cut the coils. After the teardown the technician writes the findings in the work log: “turn-to-turn short in phase C, bearings noisy, worn bearing fit in the drive-end bracket”. The job moves to “waiting for approval”, and every motor waiting on an answer shows in the list.

The estimate is built line by line — rewind, bearings, sleeving the housing, parts from stock — with quantity and price. A button on the job sends it by email or Telegram. The customer opens the link, sees each line and the total, and presses “I agree” or “I decline”. The answer and date land in the job history, so there is no argument about the price at collection.

If a rewind costs more than a replacement motor, “repair refused” or “beyond repair” closes the job. If you charge for the inspection, set a diagnostics price for that device type and it sits on the job from day one.

Winding data — in the work log, and searchable

There are no dedicated fields for wire gauge, turns or pitch, and the software does not draw winding diagrams. What it has is a work log on every job, and that is where the winding data goes: wire size and insulation class, wires in hand, turns per coil, slot count, coil pitch, connection, weight of copper removed, insulation resistance after varnishing. For example: “AWG 18 heavy build, 2 in hand, 34 turns, 36 slots, pitch 1–8, 2-delta, 7.5 lb copper, IR 1,000 MΩ”.

Advanced search has a “text” mode that looks through the fault description, notes, recommendations, the work log and comments. Type “184T” or “34 turns” and every motor where it appeared comes up. Your own rewind data archive builds itself as you work.

Copper, varnish and bearings in stock

Stock is a movement log: goods in with cost price and supplier, used on a job as an estimate line, returned, adjusted at stock-take. A bearing picked from stock on an estimate reduces the balance automatically, and the line’s cost shows in the reports.

Stock quantities are whole numbers. Bearings, seals, capacitors and fans count as units; magnet wire works best in grams or ounces, or by the spool, with the exact weight per motor noted in the work log. Each item can have a minimum level, and the “running low” tile tells you to reorder before the queue builds up. More on spare parts tracking.

An unusual bearing or a pump’s mechanical seal is ordered for the job: the parts request is created from the job and emailed to the supplier, and the job sits in “waiting for parts”.

Long turnaround, clear status

Teardown, stripping, winding, inserting, varnishing, baking, assembly, testing — a motor is in the shop for days, and for weeks if parts are slow. Every job has a promised date: once it passes, the row turns red, the “overdue” filter gathers those jobs, and “urgent” is visible at a glance. Date changes stay in the history.

Statuses are a list you control. Add your own — “Winding”, “Varnish and bake” — each with its own colour, and the answer to “where’s my motor?” is right there in the job list.

When it is ready the customer gets an email or a Telegram message (they subscribe with a QR code on the job sheet), and each finished motor shows how many days it has been waiting. More on customer notifications.

The same motor, back again

Well pumps swallow sand again; a machine motor overheats again. A search by serial number or asset tag shows every earlier job — when it was in, what was done, which bearings went in, what you advised. The default repair types include “Repeat repair” for exactly this.

The “Recommendations” field is advice to the customer: “fit dry-run protection”, “check phase balance”, “do not run without the fan”. It prints on the completion report and stays in the history, so if the motor returns with the same problem, the warning is on record.

Industrial customers and private ones

Customers have a “Company” field: different drivers bring motors from the same plant, but the customer is one, and the company name prints on the job sheet and report. A job can take several payments — a deposit for copper at drop-off, the balance at collection or by bank transfer later. The software shows what is still owed, and the “unpaid” filter collects jobs handed over but not paid. The completion report lists the estimate lines, the work log, recommendations and the amount due. More on the completion report.

If you also repair hand-held power tools — brushes, armatures, grinders — there is a separate page on power tool repair.

About testing after repair

This is repair-tracking software, not a test-report system. Insulation resistance or no-load current can be written in the work log, but there is no separate test certificate form. What testing and paperwork is required after repairing electrical equipment depends on your country and where the motor is used — check with a qualified professional.

What repairs typically cost

As a rough guide only — prices vary with region, copper prices and the motor’s condition: bearing replacement €60–200, rewinding an induction motor up to 3 kW €180–450, 5–15 kW €450–1,400, submersible pump rewind €250–700, circulator pump repair €70–250, starter or alternator €80–250. You set your own prices: per device type and as estimate lines.

What it does not do

• dedicated winding-data fields, winding diagrams or winding calculations, test certificates — winding data is text in the work log;
• fractional stock quantities — track copper in grams, ounces or spools;
• photos or file attachments on jobs, SMS, a mobile app, online payment by the customer;
• links to supplier catalogues.

What it costs

One price for the whole workshop — no extra charge for staff or branches.

Off-the-shelf not enough — your own forms, roles, reports or workflow? We will build a program for you. How it works

Try it without signing up in the demo: book in a motor, write winding data in the work log and find it again with advanced search.

In short

• Nameplate, serial number and accessories on a job sheet the customer signs.
• An estimate for approval by link — before the old winding comes out.
• Winding data in the work log, found again with text search.
• Copper and bearings in stock with minimum levels.
• Promised dates, your own statuses, each motor’s history by number.
• Company customers, deposits and multiple payments, a completion report.
• €20 a month for the whole workshop.