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ServiceCenterSoft news: new releases, server maintenance, changes to terms.
Repair-ready notifications now arrive in Telegram too
The intake ticket now carries a QR code: the customer scans it, taps "Start" and hears in Telegram when the device is ready. Free, nothing to set up.
Read moreSpare parts storage in a repair shop: how to get organised and stop losing parts
Where parts get lost in a repair shop and how to stop it: shelves and boxes, parts for a specific job kept apart from stock, donor devices, faulty parts, a monthly stock count and rules on who takes what.
Read moreHow to tell whether your repair shop is really making money
Takings are not profit. How to work out what each repair leaves you, your fixed costs and break-even point, find money that is stuck, and see which repairs really pay.
Read moreRepair warranty: how long to give and how to avoid disputes
A workshop’s warranty on its own work: what it covers, the periods shops usually give, what voids it, how to put it on the job sheet and certificate, and what to do when a device comes back.
Read moreWhat to say when a customer calls asking “so what’s happening with my phone?”
Ready phrases for eight hard conversations in a repair shop: diagnostics drag on, a part is late, the repair costs more or is not possible, the device is not collected, the customer is angry, asks for a discount or comes back under warranty with a different fault.
Read moreA second location: what breaks when one repair shop becomes two
People, money, parts, customers and control — what stops working when a repair shop opens a second location, and what to settle before opening day rather than after.
Read moreHow to pay repair technicians: salary, commission or a mix
Three ways to pay technicians in a repair shop, what to calculate the commission from, when a repair counts as earned and how to avoid arguments over warranty jobs and repeat repairs.
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Practical pieces for repair shops: intake, parts, money, customers. Only new articles, no ads.
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