Power tool repair software

ServiceCenterSoft is repair-tracking software for a workshop that repairs electric and petrol tools: rotary hammers, drivers, angle grinders, saws, generators. Business customers and hire shops, tools that arrive in batches and come back again, consumable parts in stock, and each tool’s history by serial number.

How a tool workshop is different

A phone is brought in by its owner. A rotary hammer is usually brought in by a foreman, a driver or a building firm’s office manager — and not one at a time, but three to five at once. The firm pays, while the person who dropped it off asks when it will be ready. The same tool comes back every few months: brushes, bearings, cable, gearbox. And the key question at intake is not “what broke” but “whose is it and who pays”.

A firm is one customer, however many people bring the tools

The customer card has a “company” field, and the search finds the customer by company name too. All of a firm’s repairs are on one card: you can see how many tools it sent in a year and for what amount. The notes on the card hold what the front desk needs to know: “pays by invoice”, “hand over only to foreman Petrenko”.

Hire shops and retailers who pass tools to you for repair are kept as partners. The partner is set on the job, and the job list can be filtered by it: you see how much came from each and where it stands now.

Five rotary hammers at once

One job, one device: that way every tool has its own number, condition, work log and price. So that a batch does not take half an hour, there is “copy”: a new job is filled in from the previous one — customer, partner, type, brand, model, branch and price — and you only change the serial number and the fault. Five identical hammers are booked in within a few minutes.

For tools, the contents matter as much as the screen condition does for a phone: case, batteries, charger, side handle, depth stop. Everything written at intake appears on the job sheet signed by whoever brought it in.

Brushes, armatures, bearings — what was bought and where it went

A tool workshop buys consumables in advance: brushes, bearings, cables, switches, and armatures and stators for the common models. Each delivery is recorded with the quantity, price and supplier, and the item card shows which repairs a part went into. Above the list is the total — how much money is currently tied up in stock.

Stock keeps balances: fit brushes into a repair as an estimate line and the quantity goes down by itself, and the minimum stock setting tells you when to reorder. There are no barcodes — parts are picked from the list by name. More on spare parts tracking.

Tools that keep coming back

The serial number finds a tool even if it was here a year ago, and you can see its whole history: what was replaced, when and at what cost. If a hammer comes back for the third time in six months with the same problem, it is worth telling the customer that the issue is not the repair but how the tool is used — and showing them the history.

Warranty repairs for brands you are authorised by are charged at the manufacturer’s price list, with the date of sale and a certificate in the brand’s format (authorised service).

When the person collecting is not the one who dropped it off

For firms that is normal: one person brings it, another collects it, accounts pays. The ready-for-collection email goes to the customer’s address on the card, so a firm does well to give a shared mailbox. Payment is marked separately from collection, and the “unpaid” filter shows which firms still owe for tools already handed back.

What is not here

• Booking in a batch on one job. Each tool is a separate job; a batch is booked in by copying.
• Barcodes in stock. Balances are kept, but parts are picked from a list rather than scanned.
• Invoices to firms. The software works out the repair price and records payment, but does not issue accounting invoices.

What you get

• All of a firm’s repairs on one card, whoever brings the tools.
• A batch of identical tools booked in within minutes.
• Contents on the job sheet, signed by the person who brought them.
• A record of every delivery of brushes, armatures and bearings.
• A tool’s history by serial number.
• Hire shops and retailers as partners, with a filter by partner.
• A list of firms that have not yet paid for tools already collected.

★★★★★

I tried the ServiceCenterSoft demo and came away with a good impression. The program is simple and easy to understand, yet it has everything you need for the job: customers, repairs, devices, spare parts, statuses and statistics.

I especially liked the dark theme and the responsive design — working from a phone is perfectly comfortable. Another plus is the instant search that works as you type, so you don't have to press a separate "Search" button every time.

You can tell the program was built specifically for service centers rather than being a generic CRM adapted for the repair business. The interface has no unnecessary frills; everything is logical and to the point.

A good, practical tool for the day-to-day work of a service center.

★★★★★

I liked that you get a free 14-day trial and that they are willing to handle my special requests — setting things up exactly the way I need them.

I also liked how payment works. You can simply pay the monthly fee by card online — basically the same as a regular Spotify subscription or any other service. No separate contracts to sign and no invoices to pay manually.

And there's no feeling of strict limits on the number of employees. One service center is one account, and inside it you can organize the work of your technicians and run several branches.

For me this is far more convenient than plans where you have to pay for every single user or keep counting how many employees are working today.

★★★★★

My business is fairly specific, so the program's standard features weren't enough — I needed my own custom fields, my own sorting options and search by additional parameters. The work completion certificate and the printed repair receipt also needed some changes to fit the way we work.

I contacted technical support. To be honest, I expected changes like these to take a long time, but everything was done within a single day. The team quickly understood exactly what we needed, suggested the right solution and did everything properly.

I'd especially like to mention the support: they get straight to the point, with no unnecessary bureaucracy, and they genuinely help instead of just sending you off to read the documentation.

For me this is a big advantage of the program: it isn't just sold "as is" — it can be adapted to how you actually work. Thanks to the team for the quick response and for treating the customer right.

Highly recommended!

What it costs

One price for the whole workshop — no extra charge for staff or branches.

Try it without signing up in the demo: book in several identical devices using “copy”.

Frequently asked questions