Questions and answers

No. It runs in the browser on any computer, tablet or phone. Updates appear on their own; there is nothing to reinstall.

Often yes. If the data can be exported to a spreadsheet or dumped from a database, we will estimate the work and move customers, devices and repair history. Tell us what you use now.

A subscription per workshop: monthly, or cheaper per year. Current amounts are on the pricing page. Custom work is charged separately, by the hour.

By card online or by invoice. Ukrainian customers pay in hryvnia; customers from the European Union and CIS countries pay in euro. Paying by card is a subscription: the following periods are charged to the card automatically, we email a warning one day before each charge, and you can cancel at any time with a button in the software. If you pay by invoice, we email a reminder before the paid period ends.

There is no grace period: the software closes the day after the paid period ends. Your data stays put — pay and it opens the same day. Reminders come three days before and on the last day; a week before as well if you switch it on in your account. With a subscription, a warning one day before the charge comes instead.

Intake is one form and a print button. More complex sections can be hidden with permissions so a new employee sees only what they need. There is documentation, and we answer questions by email.

The data is yours. Every customer has a separate database; we keep it on our server, back it up daily and never use it for our own purposes. Details are in the privacy policy.

Branches share one database: each sees its own jobs and stock, while the owner sees everything together and can compare them. See branches and access.

Yes. The receipt prints on a plain A4 sheet, the customer signs it with a pen just like a paper one and takes their copy. There is no on-screen signature in the software — and most workshops don’t need one.

The software runs in a browser and will not open without internet. Mobile data from a phone often saves the day. As a last resort, keep a few blank forms at the counter (a ready-made form is on the intake receipt page): book the device in on paper, and when the connection is back, enter the repair in the software and print the customer a numbered receipt.

Not automatically — the software can’t read a handwritten log. Repairs still in progress are entered by hand, usually an evening’s work. Closed ones stay in the log as an archive; keep it for warranty returns.

For the receipt and the work certificate, yes — any printer that prints A4. You can also show the document to the customer without printing: it opens on a phone and reads fine on screen.