TV repair software

ServiceCenterSoft is repair-tracking software for a workshop that repairs TVs and monitors. Diagnosis, agreeing the price with the customer before ordering an expensive part, describing the screen at intake, orders for boards and panels, and refusals that do not turn into an argument.

With a TV, the main question is whether to repair it at all

A TV repair is rarely small. Backlight, power supply, main board — that means days of work and parts to order. And a cracked panel costs almost as much as a new TV. So the conversation with the customer is different from a phone shop’s: first the diagnosis, then an honest answer — “the repair will cost this much, a new set that much” — and only then the part order.

The most expensive mistake here is ordering a part without consent, or agreeing a price by phone and later being unable to find who agreed to what amount.

Diagnosis and price approval — on record, not just said

After diagnosis the technician writes in the work log what was found: “backlight not working, two of six strips burnt out”. The job moves to “awaiting approval”, and the job list shows every device waiting for the customer’s answer.

Then comes the estimate: the technician adds lines such as “backlight strips, set — 1 — 1,800” and “backlight replacement — 600”, and a button on the job sends the estimate to the customer by email or Telegram. The customer opens the link, sees every line and the total, and presses “I agree” or “I decline”. The answer, date, amount and the customer’s comment land on the job and in its history. If the customer says at collection “I agreed to less”, the answer was given with their own click, not stored in the front desk’s memory.

Agreed by phone instead? The manager records it as a comment on the status change: “agreed 2,400 by phone”. The comment sits in the history on the same line as the status change, with the date and name.

Intake: describe the screen as if you will be audited

The screen is the most vulnerable part of a TV, and the most common dispute at collection is “that scratch was not there”. That is what the “condition” and “accessories” fields on the intake form are for: scratches on the panel, cracks in the bezel, missing feet or mounts, whether there is a remote — all written down in front of the customer and printed on the job sheet they sign.

Honestly about photos. You cannot attach a photo to a job in the software. If you photograph the screen at intake — and with TVs it is worth doing — keep the pictures on your phone or drive and note on the job sheet that photos were taken. A detailed written description is still needed: that is what appears on the document the customer signs.

Typical repairs — and parts you have to wait for

Most TVs come in with the same things: burnt-out backlight, power supply, main board, a firmware fault. Backlight strips and capacitors are often in stock, while boards and panels are ordered for the specific model and take weeks to arrive.

A parts order is linked to the job: you can see which TV is held up by the supplier, when the part was ordered and when it arrived. The order can be emailed to the supplier from the software. Parts sitting in stock are recorded separately, with price and source. More on spare parts tracking.

When a repair makes no sense

Some TVs go back to the customer unrepaired: the panel is smashed, the board cannot be found, or the repair costs more than a new set. The software has separate statuses for this — “repair refused” and “beyond repair”. They close the job, and the log and history show why the repair did not happen. In the statistics for a period such devices show up separately, in the “not repaired” column.

If you charge for diagnosis even when the repair is refused, give the TV its own diagnostics price in the device list. The job’s base is switched to “diagnostics only” — at intake if the customer is already in doubt, or after they refuse — and that amount is on the job: the customer sees it straight away rather than finding out at collection.

Big sets on the shelf

A 55-inch TV takes up space a workshop never has enough of. The “ready for collection” button shows every finished device, and next to each one how many days it has been waiting. Once the free storage period from the settings runs out, the counter turns red, and a “past free storage” tile gathers those devices separately. The ready-for-collection email can be sent again, and your free storage period can go into the terms on the job sheet so the conversation about it is no surprise.

If you go out to customers — large TVs are often repaired on site — how that looks in the software and what it lacks is described on the home appliance service page.

Serial number and shop warranty

The serial number and date of sale are recorded at intake. The date shows whether the warranty is still valid, and the serial number whether this TV has been in before and what was done to it. If you are a brand’s authorised service, warranty repairs are charged at the manufacturer’s price list (authorised service).

What you get

• An estimate for approval as a link — the customer presses “I agree” themselves, and the answer lands on the job and in its history.
• A list of devices waiting for the customer’s answer.
• A detailed description of the screen on the job sheet the customer signs.
• Orders for boards and panels linked to a specific repair.
• Separate statuses for refusals — you can see why a repair did not happen.
• Finished devices taking up shelf space, all in one list, with a storage day counter.
• A TV’s history by serial number.

★★★★★

I tried the ServiceCenterSoft demo and came away with a good impression. The program is simple and easy to understand, yet it has everything you need for the job: customers, repairs, devices, spare parts, statuses and statistics.

I especially liked the dark theme and the responsive design — working from a phone is perfectly comfortable. Another plus is the instant search that works as you type, so you don't have to press a separate "Search" button every time.

You can tell the program was built specifically for service centers rather than being a generic CRM adapted for the repair business. The interface has no unnecessary frills; everything is logical and to the point.

A good, practical tool for the day-to-day work of a service center.

★★★★★

I liked that you get a free 14-day trial and that they are willing to handle my special requests — setting things up exactly the way I need them.

I also liked how payment works. You can simply pay the monthly fee by card online — basically the same as a regular Spotify subscription or any other service. No separate contracts to sign and no invoices to pay manually.

And there's no feeling of strict limits on the number of employees. One service center is one account, and inside it you can organize the work of your technicians and run several branches.

For me this is far more convenient than plans where you have to pay for every single user or keep counting how many employees are working today.

★★★★★

My business is fairly specific, so the program's standard features weren't enough — I needed my own custom fields, my own sorting options and search by additional parameters. The work completion certificate and the printed repair receipt also needed some changes to fit the way we work.

I contacted technical support. To be honest, I expected changes like these to take a long time, but everything was done within a single day. The team quickly understood exactly what we needed, suggested the right solution and did everything properly.

I'd especially like to mention the support: they get straight to the point, with no unnecessary bureaucracy, and they genuinely help instead of just sending you off to read the documentation.

For me this is a big advantage of the program: it isn't just sold "as is" — it can be adapted to how you actually work. Thanks to the team for the quick response and for treating the customer right.

Highly recommended!

What it costs

One price for the whole workshop — no extra charge for staff or branches.

Try it without signing up in the demo: book a TV in and take it through diagnosis and price approval.

Frequently asked questions