TV repair software

ServiceCenterSoft is repair-tracking software for a workshop that repairs TVs and monitors. Diagnosis, agreeing the price with the customer before ordering an expensive part, describing the screen at intake, orders for boards and panels, and refusals that do not turn into an argument.

With a TV, the main question is whether to repair it at all

A TV repair is rarely small. Backlight, power supply, main board — that means days of work and parts to order. And a cracked panel costs almost as much as a new TV. So the conversation with the customer is different from a phone shop’s: first the diagnosis, then an honest answer — “the repair will cost this much, a new set that much” — and only then the part order.

The most expensive mistake here is ordering a part without consent, or agreeing a price by phone and later being unable to find who agreed to what amount.

Diagnosis and price approval — on record, not just said

After diagnosis the technician writes in the work log what was found: “backlight not working, two of six strips burnt out”. The job moves to “awaiting approval”, and the job list shows every device waiting for the customer’s answer.

When the customer agrees, the manager changes the price and adds a comment: “agreed 2,400 by phone”. The job’s change history records who changed the price, when, and from what to what. If the customer says at collection “I agreed to less”, the answer is on the job sheet, not in the front desk’s memory.

Intake: describe the screen as if you will be audited

The screen is the most vulnerable part of a TV, and the most common dispute at collection is “that scratch was not there”. That is what the “condition” and “accessories” fields on the intake form are for: scratches on the panel, cracks in the bezel, missing feet or mounts, whether there is a remote — all written down in front of the customer and printed on the job sheet they sign.

Honestly about photos. You cannot attach a photo to a job in the software. If you photograph the screen at intake — and with TVs it is worth doing — keep the pictures on your phone or drive and note on the job sheet that photos were taken. A detailed written description is still needed: that is what appears on the document the customer signs.

Typical repairs — and parts you have to wait for

Most TVs come in with the same things: burnt-out backlight, power supply, main board, a firmware fault. Backlight strips and capacitors are often in stock, while boards and panels are ordered for the specific model and take weeks to arrive.

A parts order is linked to the job: you can see which TV is held up by the supplier, when the part was ordered and when it arrived. The order can be emailed to the supplier from the software. Parts sitting in stock are recorded separately, with price and source. More on spare parts tracking.

When a repair makes no sense

Some TVs go back to the customer unrepaired: the panel is smashed, the board cannot be found, or the repair costs more than a new set. The software has separate statuses for this — “repair refused” and “beyond repair”. They close the job, and the log and history show why the repair did not happen. In the period report such a device counts as handed back, with whatever amount is on the job: zero if diagnosis is free, or its price if you charge for it.

If you charge for diagnosis even when the repair is refused, put that amount in the job’s price — the customer sees it at intake, on the job sheet, rather than finding out at collection.

Big sets on the shelf

A 55-inch TV takes up space a workshop never has enough of. The “ready for collection” button shows every finished device with the date it was ready, so you can see which have been sitting for weeks. The ready-for-collection email can be sent again, and your free storage period can go into the terms on the job sheet so the conversation about it is no surprise.

If you go out to customers — large TVs are often repaired on site — how that looks in the software and what it lacks is described on the home appliance service page.

Serial number and shop warranty

The serial number and date of sale are recorded at intake. The date shows whether the warranty is still valid, and the serial number whether this TV has been in before and what was done to it. If you are a brand’s authorised service, warranty repairs are charged at the manufacturer’s price list (authorised service).

What you get

• Price approval recorded in the job history, with a date and a name.
• A list of devices waiting for the customer’s answer.
• A detailed description of the screen on the job sheet the customer signs.
• Orders for boards and panels linked to a specific repair.
• Separate statuses for refusals — you can see why a repair did not happen.
• Finished devices taking up shelf space, all in one list.
• A TV’s history by serial number.

What it costs

One price for the whole workshop — no extra charge for staff or branches.

Try it without signing up in the demo: book a TV in and take it through diagnosis and price approval.

Frequently asked questions