Reports and statistics

At the end of the month a repair service has to answer three questions: how much was earned, how much is owed to whom, and what the service itself kept. ServiceCenterSoft answers all three — with reports on people and statistics per branch.

Questions that usually have no answer

Ask yourself right now, without looking anything up:

• How many repairs were handed over this month and for how much — and how much of it was actually received?
• How much is each technician owed — not "roughly" but to the cent, and for what exactly?
• How much has already been paid out, and how much is still owed?
• How much of the revenue went on parts, and how much did the service keep?

If the answer to any of them starts with "let me work it out", that is exactly where money gets lost. Not on the big things, but on what nobody ever put together.

Technician report: broken down to the line

Pick a period and you see a table: who, how many repairs, for how much, how much of it was paid, which rate and what is owed. Click a technician's name for the breakdown: every job, every estimate line, its amount, the part's cost and what was credited. "Why do I get this much?" is settled by that table.

Period buttons — "this month", "last month", "year to date" — or any dates you like.

Only handed-over, paid repairs count

The report includes only repairs handed over to the customer in the period and paid in full. Not booked in, not "nearly done", not handed over on credit. A technician does not get a share of money the service has not seen: the customer pays the rest next week, and the repair enters the report then.

Yes, a repair finished on the 31st and handed over on the 1st goes into the next month. The alternative is worse: otherwise the month looks "profitable" on money that is not in the till.

What exactly a technician is paid for

A technician gets his rate on the estimate lines where he is the one who did the work, and on the base price of the repair if he is the job's technician. Labour counts in full; a part from stock counts only by its markup: a part bought for 1,000 and sold for 1,400 gives him a share of 400, not of the whole amount. Two people can work on one repair — each is paid for his own lines.

A manager gets his rate on the paid amount of his jobs. One person can have different rates in different roles: a technician who covers the front desk on Saturdays is paid the technician rate for repairs and the manager rate for customers he handled. Rates live in a list with names, so the report shows not a bare number but "Technician grade 2 (0.35)".

Payouts: what was paid and what is still owed

The "Payouts" tab shows, for each person: credited in the period, paid in the period and still owed at the end of it. A payout is recorded right there — amount, date, "for September" or "advance" — and the balance goes down at once. The list of payouts for the period sits under the table: who, how much, when and who recorded it.

Jobs: what was done — as estimate lines

The "Jobs" tab lists the repairs handed over in the period: device and customer, technician and manager, amount and payment, and above all what was done: the base work and every estimate line ("keyboard replacement × 2"). You can filter by one technician or manager — a manager's name in the report leads straight here.

Everyone sees only themselves

Colleagues' pay is not an employee's business. Without a separate right, a person opens the same reports and sees only their own lines, their own repairs and their own payouts. The full picture is for the owner and whoever he grants that right to (access rights).

Branch statistics

The second section answers "how is business going". For each branch over the period: how many devices were booked in, how many were done, how many closed without repair, how many handed over, for how much and how much was received. And right now, regardless of the period: how many are in progress, how many are waiting for parts and how many finished devices are in storage.

Comparing "booked in — handed over — in progress" shows whether a branch is coping. Taking in more than it gives back means the queue is growing — and you see it as a number, not a feeling.

Revenue and the service's profit

Below the statistics is a table per branch: revenue from handed-over, paid repairs, minus the cost of parts from stock, minus technicians' and managers' shares — and what the service kept, with the margin. This is not accounting: the software does not know your rent and taxes. But it is an honest answer to "how much do we make on repairs".

CSV export

"Statistics" and every report tab have a "CSV" button. The file opens straight in Excel with numbers you can add up — for your accountant or your own spreadsheet.

Activity log: who did what in the software

Next to the reports sits the activity log — separate from the history of any single job: created a job, changed a status, recorded a payment, received a part into stock, emailed a customer, signed in. Each entry has an author, a time and an IP address. The report answers "how much", the log answers "who", and it is usually read when somebody says "I didn't do that".

What the reports do not have

• No charts or diagrams. Just numbers in a table.
• No net profit after rent and taxes. The service's profit after parts and staff shares is there; your other costs the software does not know.
• No side-by-side period comparison and no reports by repair type or brand.

If one of these is exactly what you need, write to us: a report for a particular way of working is custom work.

What you get

• Each technician's earnings for any period — broken down to the estimate line.
• A share only from handed-over, paid repairs, and only the markup on parts.
• Payouts and the balance owed without a separate spreadsheet.
• A list of repairs showing what was done in each.
• A per-branch picture and the service's profit after parts and wages.
• All of it as CSV for your accountant.

What it costs

Reports and statistics are part of the subscription — nothing extra to pay.

You can see it on live data in the demo. Related pages: repair workflow, spare parts and branches and rights.

Frequently asked questions