Repair-ready notifications now arrive in Telegram too

The ready email works, but not every customer reads email. People open Telegram far more often — so the "your repair is ready" message now goes there too.

What the customer sees

The intake ticket carries a QR code captioned "Get a Telegram message when it is ready". The customer points their phone camera at it, the bot opens, they tap "Start" — and the bot replies that they are subscribed to repair number such-and-such.

When the device is ready, a message arrives: your service name, the job number, the device, the amount due, and the branch address, phone and opening hours. It is written in your service's document language — Ukrainian, Russian, English or German.

What changes for the service

Almost nothing. The button on the job sheet is the same one you use for the email: if the customer has an email address, the email goes; if they subscribed in Telegram, the message goes; if both, both. There is nothing to set up: the QR code appears on the ticket by itself, including on forms you set up earlier.

A tip from practice: ask the customer to scan the code while they are still at the counter. Later, people forget.

What is not there — honestly

• Messages come from the shared ServiceCenterSoft bot, not from a bot named after your service — your name is in the text.
• For now the bot only reports that the device is ready, not every status change.
• The bot cannot message a customer first — that is how Telegram works. Without the QR code and the "Start" tap there are no messages.
• There will be no SMS: they cost money per message, while email and Telegram are free.

What it costs

Nothing extra: notifications are part of the subscription. All the ways to notify a customer are on the customer notifications page, and you can try the software in the demo.